We may be a little behind on our service at this critical time due to an ATO computer crash that was triggered by the collapse of part of its storage solution systems, which were being handled by Hewlett Packard Enterprise. The subsequent data loss of the Storage Area Network is taking some time to remedy and fix. According to the ATO, the hardware failure is the first of its kind anywhere in the world, meaning the rebuilding and data recovery process is taking a lot longer than it ordinarily might have. The hardware solution that bit the dust had only been upgraded just over a year ago.
As a result of the failure, our tax agent portal remains down, and the remainder of their online services remain down. The ATO did manage to get at least the website back online overnight.
Pat Mannix, Partner, Paris Financial
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